This policy governs the conditions applicable to returns and refunds of services contracted through this company.

 

Services

Due to the nature of professional and personalized services, refunds are not accepted once the work has started or the service has been provided, except in legally established cases.

 

Cancellations

Cancellations must be communicated before the start of the service. In the event of a cancellation after the work has been scheduled or travel has already taken place, charges may apply for reserved time, materials, or travel expenses.

 

Refunds

In cases where a refund is due, it will be made using the same payment method used by the customer and within a reasonable time, in accordance with current regulations.

 

Incidents

If the customer detects any issues related to the service provided, they must notify the company as soon as possible for assessment and, if necessary, to offer an appropriate solution.

 

Applicable legislation

This policy is governed by Spanish legislation and by the provisions of the regulations for the defense of consumers and users.